# SwipeTrash FAQ

Answers about the SwipeTrash waste pickup service in Ghana.

HTML version: https://swipetrash.com/faq
Book a pickup: https://app.swipetrash.com
Contact: support@swipetrash.com

## General

**How does SwipeTrash work?**
Download the app or use https://app.swipetrash.com, request a pickup, and professional collectors arrive at your location. You can schedule one-time or recurring service and track everything in real time.

**What areas do you serve?**
As of 2026, SwipeTrash serves Accra and Takoradi in Ghana. More Ghana cities are added regularly. See https://swipetrash.com/on-demand-waste-pickup-ghana. Service is planned for Kumasi, Tema, Cape Coast, and Tamale. Check the app for your address. Service is not yet live in other countries.

**Is SwipeTrash available 24/7?**
You can request pickups anytime in the app. Scheduled pickups run 7 days a week from 6 AM to 10 PM (Ghana time). Emergency pickups may be available outside these hours for an additional fee.

**How do I download the app?**
The SwipeTrash app is on the App Store and Google Play. You can also request pickups at https://app.swipetrash.com without a native app.

**Is the app free to use?**
Yes. The app is free. You only pay for waste collection when you schedule a pickup. No subscription fees.

**How do I create an account?**
Sign up on the login page with your details and verify your email, or use Google or Facebook.

## Pricing and payment

**How much does it cost?**
You pay per pickup for the volume collected. On-demand and scheduled pickups start from GH₵10. No monthly plans. See https://swipetrash.com/pricing.

**What payment methods do you accept?**
Credit and debit cards (Visa, Mastercard, American Express), mobile money, and bank transfers.

**Are there hidden fees?**
No. The price you see is the price you pay. No hidden fees, setup costs, or cancellation charges.

**Can I get a refund?**
Refunds are available for cancellations more than 24 hours before the scheduled time, processed within 5–7 business days to the original payment method.

**How does billing work?**
Charges are based on the number of pickups and the type of waste collected. View billing history in your account.

**When will I be charged?**
You are charged when you schedule a pickup. For recurring pickups, you are billed after each completed collection.

**Is my payment information secure?**
Payments are encrypted and processed through PCI-DSS compliant gateways. Complete card details are not stored on SwipeTrash servers.

## Service and collection

**What types of waste do you collect?**
Plastic, paper, glass, metal, and organic waste. Some items need special handling — see bin types and guidelines in the app.

**How do I schedule a pickup?**
In the app, open Schedule, select bin types and quantities, choose a date, and confirm. Recurring pickups can be set to daily, weekly, bi-weekly, or monthly.

**How do I track my pickup?**
Track in real time in the app. Notifications are sent when a pickup is confirmed, in progress, and completed. You can follow the collector on the map.

**Can I cancel a scheduled pickup?**
Yes, up to 24 hours before the scheduled time from your schedule list. For same-day changes, contact support.

**What if I miss my pickup?**
Contact support. Rescheduling the same day or the next available slot may be possible.

## Eco-friendly and sustainability

**Is SwipeTrash eco-friendly?**
Collectors are trained to sort waste. SwipeTrash partners with certified recycling facilities and provides usage analytics so you can track environmental impact.

**Do you recycle?**
Yes. Recyclables are sorted and sent to certified facilities.

**How do you handle organic waste?**
Organic waste is collected separately and sent to composting facilities when available.

**Can I see my environmental impact?**
Yes. The app shows pickup history and metrics such as waste diverted from landfills.

## Account and support

**How do I contact customer support?**
In-app messaging (Help → Contact Support), email support@swipetrash.com, or phone. Phone and email support: Mon–Fri 8am–6pm, Sat 9am–2pm (Ghana time).

**What are your operating hours?**
Pickups: 7 days a week, 6 AM to 10 PM (Ghana time). Emergency pickups may be available outside these hours for an additional fee.

**Do you offer business or commercial services?**
Yes. Custom pricing and dedicated account management are available. Contact the sales team for a quote.

**How do I delete my account?**
Request deletion through in-app Help. Identity is verified and the request is processed within 48 hours. Deletion is permanent.