Frequently Asked Questions

Simply download our app, request a pickup, and our professional collectors will arrive at your location. You can schedule one-time pickups or set up recurring service. Track everything in real-time through the app.

As of 2026, SwipeTrash serves Accra and Takoradi in Ghana. More Ghana cities are added regularly. City pages: https://swipetrash.com/on-demand-waste-pickup-ghana. Check the app for your address. Service is planned for Kumasi, Tema, Cape Coast, and Tamale. Expansion across Africa is planned; service is not yet live in other countries.

You can request pickups anytime through our app. Scheduled pickups run 7 days a week, 6 AM to 10 PM (Ghana time). Emergency pickups may be available outside these hours for an additional fee.

The SwipeTrash app is available for both iOS and Android devices. You can download it from the App Store or Google Play Store. You can also use our website to request pickups without downloading the app.

Yes. The app is free. You only pay for waste collection when you book a pickup. There is no monthly subscription or setup fee. Extra fees (for example emergency pickups outside scheduled hours) are shown before you confirm.

Open Sign up in the app, enter your details, and verify your email — or continue with Google. You must be 18 or older. Facebook login is not currently offered.

You pay per pickup for the volume we collect. On-demand and scheduled pickups start from GH₵10. No monthly plans. View our pricing page for full details.

Paystack processes cards and mobile money. Cash may be available in the app. We do not store complete card numbers. See the Privacy Policy.

The price shown at checkout is what you pay for that pickup. There is no monthly plan or setup fee. Emergency pickups outside scheduled hours may include an extra fee shown before you confirm. Cancelling more than 24 hours ahead has no cancellation fee; cancelling later may not be refunded. See the Terms.

Yes, if you cancel a paid booking more than 24 hours before the scheduled time. We refund to the original payment method within 5–7 business days (your bank or Paystack may take longer to show it). Same-day or inside 24 hours: contact support; if a collector is already assigned or en route we may decline a refund. If we cancel, we refund or help you rebook. Full policy: Terms.

You pay per pickup for the volume and bin types collected. One-time pickups are charged when you confirm, unless you choose cash in the app. Recurring pickups are billed after each completed collection. Skip an occurrence and you are not charged for that skip. View history in your account.

One-time and on-demand pickups: when you confirm the booking, unless you choose cash in the app. Recurring pickups: after each completed collection. You get confirmation by email and push when those are enabled.

Payments go through Paystack (PCI-DSS). We do not store complete card numbers. Details: Privacy Policy.

Ordinary household and commercial waste of the types listed in the app (for example general, recyclable, organic). Do not offer medical, radioactive, explosive, or other hazardous waste unless we expressly book specialist handling. Collectors may refuse a mis-described load. See the Terms.

Navigate to the Schedule page in the app, select your bin types and quantities, choose a date, and confirm your pickup. You'll receive a confirmation notification. You can also set up automatic recurring pickups.

You can track your pickup status in real-time through the app. You'll receive notifications when your pickup is confirmed, in progress, and completed. You can also follow your collector on the map when they're on the way.

Yes. Cancel in the app up to 24 hours before the scheduled time (no cancellation fee in that window). Same-day or inside 24 hours: contact support. Recurring: you can skip an occurrence and only pay for pickups performed. See the Terms.

Yes! When creating a schedule, select the 'Recurring' option and choose your frequency (daily, weekly, bi-weekly, or monthly). You can manage all recurring schedules from your Schedule page.

Contact support. We may offer a same-day or next available slot. A new fee may apply if the original slot was used. See the Terms.

Absolutely! We prioritize proper waste disposal and recycling. Our collectors are trained to sort waste correctly, and we partner with certified recycling facilities. We also provide usage analytics so you can track your environmental impact.

Yes, we help you recycle properly. Our collectors sort recyclables and ensure they're sent to certified recycling facilities. We also provide guidance on what can and cannot be recycled.

We collect organic waste separately and ensure it's sent to composting facilities when available. This helps reduce landfill waste and creates valuable compost for agriculture.

Yes! Through the app, you can view your waste pickup history and see metrics like how much waste you've diverted from landfills and your recycling contribution.

Go to your account settings, click on 'Edit Profile', and update your email address. You'll receive a confirmation email to verify the change.

From the login screen, tap Forgot password? Enter your email or phone, verify the code we send, then set a new password. Passwords must be at least 8 characters with uppercase, lowercase, numbers, and a special character.

First, check that notifications are enabled in Account → Edit Notifications. Then verify your device's notification permissions for SwipeTrash. Also ensure the master toggles for Push and Email notifications are turned on.

Yes! Go to Account → Edit Notifications to control exactly which events trigger notifications. You can enable/disable notifications for payments, schedule updates, messages, and more. You can also set Quiet Hours to avoid notifications between 10 PM and 7 AM.

Critical alerts like emergency cancellations or urgent schedule changes may override Quiet Hours settings to ensure you don't miss important information. Regular notifications will respect your quiet hours preference.

In the app, open Account and delete it, or request deletion through Help. We verify it is you and process a verified request within 48 hours. Deletion is permanent. We may keep records required for tax, disputes, or fraud prevention. See the Privacy Policy.

The app requires an internet connection for most features. However, you can view previously loaded schedules and billing history offline. Any actions taken offline will sync when you reconnect.

In-app messaging (Help → Contact Support), email [email protected], or call +233248865840. Phone and email: Mon–Fri 8am–6pm, Sat 9am–2pm (Ghana time). In-app messaging is available from your account.

Pickups run 7 days a week, 6 AM to 10 PM (Ghana time). You can request anytime in the app. Emergency pickups outside those hours may be offered for an extra fee shown before you confirm.

Yes. Custom pricing and dedicated account management are available. Contact the sales team for a quote.

Terms: https://swipetrash.com/terms. Privacy Policy: https://swipetrash.com/privacy. Those pages are the official rules; this FAQ summarises them.