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Terms and Conditions

Last updated: 5 September 2026

1. Parties and the Service

These Terms and Conditions (“Terms”) are between you and the operator of SwipeTrash (“SwipeTrash,” “we,” “us”), principal place of business Accra, Ghana. We have not yet published a registered company name in these Terms. For the current legal name of the contracting party, email [email protected].

The Service is the SwipeTrash website, app (PWA and native), and related tools that let customers request waste pickups and let independent collectors accept and complete those pickups in areas where we operate. As of 2026 that includes Accra and Takoradi, Ghana. Availability is not guaranteed at every address or time.

SwipeTrash is a marketplace platform. Unless we tell you otherwise in writing, collectors are independent contractors, not our employees. We provide matching, scheduling, payments, tracking, and support. The collector performs the physical collection.

2. Agreement

By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

We may update these Terms. The “Last updated” date will change. For material changes we will notify registered users in the app or by email. If a change affects fees or our responsibility for pickups, we will ask you to accept the new Terms before you place the next paid booking. Continued browsing of the public website after a notice is posted constitutes acceptance of website-only changes.

3. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract under Ghana law. You must provide accurate information and keep your phone number and email current. You are responsible for activity on your account. Notify us immediately if you believe it has been misused.

Customers may register with email and password or with Google sign-in. Collectors register with the details we request, including a working phone number. We may refuse, suspend, or verify any account.

4. How the platform works

You request a one-time or recurring pickup in the app, choose bin types and quantities, and confirm a time window. We assign an available collector where possible. You can track status and, when a collector is en route, follow them on the map. Scheduled pickups run 7 days a week from 6:00 to 22:00 Ghana time. Emergency pickups outside those hours may be offered for an extra fee shown before you confirm.

We do not guarantee that a collector will accept every request, arrive at an exact minute, or that a particular recycling or composting outlet will be available that day. We will tell you if we cancel or need to reschedule.

5. Waste you may offer

Unless we agree in writing, you may only offer ordinary household or commercial waste of the types listed in the app (for example general, recyclable, organic, or other bin types we enable). You must describe the load honestly.

You must not offer, and we and collectors may refuse:

  • medical, clinical, or pathological waste;
  • radioactive, explosive, or ammunition waste;
  • unlabelled industrial chemicals, solvents, or fuels;
  • other waste that Ghana law treats as hazardous or that the in-app guidelines say needs specialist handling, unless that specialist service is explicitly booked.

You warrant that you have the right to present the waste for collection and that collection at the address is lawful. If a collector finds prohibited or mis-described waste, they may refuse the load. You remain responsible for that material.

6. Scheduling, cancellation, and refunds

This section is the cancellation and refund policy. Other pages must follow it.

  • You may cancel a scheduled pickup in the app up to 24 hours before the scheduled time. There is no cancellation fee for a cancellation made in that window.
  • If you already paid and you cancel more than 24 hours before the scheduled time, we refund the amount paid to the original payment method within 5–7 business days. Paystack or your bank may take longer to show the credit.
  • Same-day changes or cancellations inside 24 hours: contact support. If a collector is already assigned or en route, we may decline a refund for that booking.
  • If we or the collector cancel for reasons other than your breach, we will refund prepaid amounts for that pickup or help you rebook.
  • Recurring schedules: you may skip an occurrence in the app. You pay only for pickups that are performed. You can stop a recurring schedule from the schedule list.
  • If you miss a pickup, contact support. We may offer a same-day or next available slot; a new fee may apply if the original slot was used.

7. Fees and payments

Prices are shown in Ghana cedis before you confirm. You pay for the volume and bin types collected at that pickup, starting from the from-price published on our pricing page (currently GH₵10). There is no monthly subscription and no setup fee.

  • One-time / on-demand pickups. You are charged when you confirm the booking, unless you choose cash where the app offers it.
  • Recurring pickups. You are billed after each completed collection.
  • Methods. Paystack processes cards and mobile money. Cash may be available in the app. We do not store complete card numbers.
  • Taxes. Fees are inclusive or exclusive of tax as shown at checkout.

If a Paystack payment fails, is reversed, or you raise a chargeback without a genuine dispute, we may pause new bookings until the balance is resolved. Contact support before disputing a charge so we can refund or correct it under section 6.

8. Acceptable use

You agree to use the Service lawfully and not to:

  • harass collectors, customers, or staff;
  • give false addresses, waste types, or payment details;
  • interfere with tracking, accounts, or other users’ data;
  • scrape, copy, or overload the Service except as allowed by law.

We may suspend or terminate accounts that breach these Terms.

9. Collectors

If you use the Service as a collector, you do so as an independent contractor. You are responsible for licences, equipment, safe handling, and lawful disposal or onward transfer of accepted waste. You must follow in-app job instructions and keep location services on while a job is active so the customer can follow the pickup.

Platform fees, if any, are shown in the app before you pay them. Collector platform fees are processed through Paystack. We may deactivate collector access for safety, fraud, or repeated no-shows.

10. Intellectual property

The Service, trademarks, and content we provide are owned by SwipeTrash or its licensors. You may not copy, modify, or distribute them without prior written consent, except for fair dealing under Ghana law.

You grant us a licence to use photos, messages, and feedback you submit as needed to operate and improve the Service, in line with the Privacy Policy.

11. Liability

We will provide the platform with reasonable care and skill. We are responsible for refunds under section 6 and for faults in the app or payment matching that are our doing.

The collector is responsible for how a collection is carried out at the premises, including spillage or property damage they cause, except to the extent caused by our instructions or a platform error. We are not a waste producer and are not the owner of waste you present.

Nothing in these Terms excludes or limits liability for fraud, for death or personal injury caused by negligence, or for any liability that Ghana law does not allow us to exclude.

Subject to that, we are not liable for lost profits, lost data, or other indirect loss, and our total liability to you for a claim arising out of the Service is limited to the amount you paid us for the Service in the 12 months before the claim (or, if you are a collector who paid only platform fees, those fees in that period).

12. Termination

You may stop using the Service and delete your account in the app or by contacting support. We will process a verified deletion request within 48 hours, subject to records we must keep (see the Privacy Policy).

We may suspend or end access if you breach these Terms, if required by law, or if we discontinue the Service in your area. Prepaid pickups that we cannot perform will be refunded.

13. Governing law

These Terms are governed by the laws of the Republic of Ghana. The courts of Ghana have exclusive jurisdiction, without limiting any non-excludable consumer rights. We would rather resolve a complaint through support first.

14. Contact

[email protected] · +233248865840 · Accra, Ghana · Contact page. Support hours: Mon–Fri 8am–6pm, Sat 9am–2pm (Ghana time).